Return & Exchange
For this purpose, a returns receipt and a returns label are included with your purchase (only in Germany). Please complete the returns receipt correctly and add it to the goods returned. You may use the returns label to present the returns parcel in post office without any shipping fee. Please note that both these documents are not necessary for you to make an effective use of your consumer’s right of withdrawal.
For returns shipments with the gross value of less than EUR 59, we charge a returns fee of EUR 4.95, which is deducted from the amount returned, except for cases where goods not ordered were delivered or where quality claims have been made.
You are entitled to use the right to return the goods free of charge only if the goods are returned in their original set, not damaged and in their original package.
No returns of goods manufactured to the customer’s specifications or custom-made for him will be accepted.